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Our Impact Stories

  • Roshan (name changed) lives in Karnataka and he is blind. He has been trying hard to secure an electricity connection for some time now. Despite several visits to the Panchayat office, Roshan could not get all necessary information on the same. That’s when he decided to get in touch with the Eyeway Helpdesk. Our counsellors assisted him with the application process under the reservation quota...

  • 16 year old Rohit (name changed) called the Eyeway Helpdesk hoping that he could receive some guidance on pursuing his passion for music. Rohit shared with the counselor his dream to become a musician except he didn’t know how to turn that dream into reality. Initially, Rohit was reluctant to share information about himself but over a few conversations our counselors learnt that he had not...

  • 47 year old Deepchand (name changed)a resident of Dungarpur in Rajasthan teaches at a local Senior Secondary school. He got in touch with the Eyeway Helpdesk when he was denied a home loan from the Bank of Baroda on account of his blindness. Our counselor informed him of the RBI and IBA guidelines which clearly state that banks cannot deny facilities on the basis of blindness. The Helpdesk...

  • The Eyeway helpdesk received a call from the Coordinator at the Enabling Unit of Janaki Devi Memorial College enquiring about the possibility of organizing a training workshop for the visually impaired students enrolled at the college. Our helpline connected her with our network partner - Saksham. The interaction between the Enabling Unit and Saksham culminated   in a 2 day training workshop...

  • Hitesh (name changed) resides in Mathura, Uttar Pradesh with his wife and young daughter. His 4 year old daughter was old enough to be enrolled in a nursery school. He was worried that his blindness could prove to be a hindrance in educating her. Since Hitesh often makes queries at the Eyeway helpdesk, he decided to reach out to the Eyeway toll free helpline once again.  Our counselor’s...

  • Mr. Mijaz (name changed) works at a Nationalized bank as a probationary officer and lives in Govindpuri, Delhi. He’d been using the Nokia E5 phone for many years and thought that it might be a good idea to switch to an android phone. He purchased an android phone but was unable to operate or access it. He got in touch with the Eyeway helpdesk enquiring whether there were any training programs...

  • 22 year old Pramod, from Pali Rajasthan began losing his eyesight a few years ago. He heard about the Eyeway toll free number on the radio and got in touch with us to seek guidance and support. Pramod had completely stopped using computers because he was unaware of the many software and assistive technology that enabled accessibility.  He was unsure of how to take his life...
  • Santosh, a resident of Ballia Uttar Pradesh, was denied an ATM card by his local bank branch.  A friend advised him to seek support from the counsellors at the Eyeway Helpdesk. The helpdesk informed Santosh that the bank was denying him of his basic rights. They forwarded to him the RBI and IBA guidelines that clearly state that a visually impaired person cannot be denied...
  • Nineteen year old Rakesh, a resident of Ramgarh, Jharkhand, found out about the Eyeway Helpdesk through a friend. He called the helpdesk curious to know whether a visually impaired person could operate a computer. Not only did our counsellors assure Rakesh of this possibility they also shared with him information about the many available software and apps that enabled...
  • Priya, a 32 year old housewife and mother of three, began losing her eyesight a few years ago. She was diagnosed with low vision which over time only became worse. She got in touch with our helpdesk seeking information on how she could cope with this loss of sight. Our counsellors provided her with information on the available technologies and resources that would enable...

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