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Our Impact Stories

  • Banking Ombudsman Scheme, 2006 (Amended 2017) in its Chapter 4 (8-Grounds of Complaint) (r) states “forced closure of deposit accounts without due notice or without sufficient reason” as a circumstance for redressal of grievance. Vikram Joshi (name changed) turned blind when he was 3 years old as a reaction to a medication he was taking. But his ambitions and hard work never stopped him from...

  • Banks are under-educated on banking norms and policies. They are unaware of their own apex body’s circulars and notifications. Whose fault is it? The clients are often at the receiving end of this ignorant and indifferent attitude of officials. Ashok Dhoni (name changed), a 17-year-old teenager from Ranchi, Jharkhand is suffering at the hands of two public sector banks – Oriental Bank of...

  • Manish (name changed) visited the Eyeway center in Delhi with his parents on 16th October 2017. He is a 15-year-old boy pursuing Class 10 in DPS Sushant Lok. He lives with his parents and younger brother in Gurgaon. His vision is affected by Coloboma (a hole in one of the structures of the eye, such as the iris, retina, choroid, or optic disc) since birth but...

  • Azhar Mahmood (name changed) from Ludhiana (Punjab) reached the Eyeway Helpdesk. He is 30 years old. He was partially blind by birth and later on became totally blind. He first got in touch with Eyeway on Sep 2016 and conveyed to the counselor that he got to know about the Helpdesk after listening to a radio programme Eyeway Yeh Hai Roshni Ka Karawan. As a child, he faced problems in his...

  • 30-year-old Neelam Singh (name changed), a resident of Delhi who is totally blind approached Eyeway in the month of October. She is employed with All India Radio since 2013 as a Stenographer. But she faces a lot of accessibility issues in her day to day working which not only impacts her performance but also harms her dignity and independence.

    For almost two years into the job, Neelam...

  • Ajit Sharma (name changed)  a 31-year-old resident of Delhi who went blind after he met with an accident in 2007 walked into Score Foundation with his parents. They are a well-to-do family, with Ajit’s father a businessman and mother a house-wife. Ajit has gone through the ordeal of being in a coma six months after he met with the accident. They got to know about Eyeway when one day they...

  • Kanika Gupta (name changed), a resident of Ghaziabad is 23 years old. She lost her vision due to Brain Tuberculosis in 2012. The subsequent medication also resulted in her developing locomotor disabilities, leaving her both visually and physically challenged. Thus, she couldn’t leave her house for a prolonged period of five years. But brave Kanika still had her ambitions entrenched, hardly...

  • Rajnath Kumar (name changed), a resident of Uttar Pradesh is 100% blind. He is married and a father of two girls. He grew up in the midst of financial troubles. Hailing from a farmer’s family, his education stopped when he passed from 8th standard in school. That was the best his father could afford for him. There was a long period of him remaining as a liability to his family and...

  • An old Eyeway client, Birju (name changed) visited the Eyeway Helpdesk office in New Delhi on September 7, 2017. He is a resident of Kaushambi, UP and is 100% blind. Birju has three daughters and a son, and his wife is mentally retarded. He is the sole breadwinner in the family. Birju came to Eyeway seeking help in opening a Kisan Credit Card account with his local bank. The Branch Manager at...

  • 19 year old Tanishk (name changed) lives in Panipat, Haryana with his mother and sister. Both Tanishk and his sister have low vision. While Tanishk is 80% blind, his sister has 30% vision. Their mother works in an Anganwadi to support the family and ensure that her children get a good education.

    Tanishk managed to study up till Class 7 in a regular school but due to deteriorating vision...

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